Company Policies

Refund & Cancellation Policy

Wexgrand Pvt. Ltd. provides a combination of digital products, business services, training programs, consulting support, and customized technology solutions. Because many of these offerings involve resource allocation, technical planning, digital delivery, consultation hours, intellectual effort, and partial or complete customization, refund and cancellation requests are handled carefully based on the nature of the product or service purchased.

1. Scope of This Policy

This refund and cancellation policy applies to all paid services and products offered by Wexgrand Pvt. Ltd., including but not limited to website development, software development, mobile app development, AI solutions, business consulting, automation solutions, digital marketing services, training programs, technical learning modules, digital subscriptions, downloadable digital materials, software licenses, technology support packages, and any other paid service or product offered through direct agreement, website enquiry, invoice, quotation, or online payment.

2. Cancellation Before Work Starts

If a client requests cancellation before any work has started and before any resources have been allocated, Wexgrand may review the request and may approve a partial or full refund depending on payment gateway charges, administrative effort, consultation time already used, and internal processing costs. Approval of such refund is strictly at the discretion of the company after internal review.

3. Cancellation After Work Starts

Once project planning, requirement analysis, design preparation, development work, consultation, training access, onboarding, or technical setup has started, the amount paid shall generally be non-refundable. This is because Wexgrand allocates professional time, technical manpower, infrastructure, planning effort, and operational resources immediately after confirmation of the order or service.

4. Digital Services and Custom Projects

• Payments made for custom websites, software systems, applications, integrations, dashboards, automation tools, AI solutions, branding support, or consulting services are non-refundable once the project has been initiated.
• If the project is delayed because the client fails to provide content, approvals, documents, credentials, access, feedback, or required inputs on time, such delay shall not create any refund obligation on Wexgrand.
• If a client discontinues a project midway for personal, internal, financial, or management reasons, no refund shall be payable for work already scheduled, executed, or reserved.

5. Training Programs and Educational Services

• Fees paid for training programs, workshops, technical modules, internship-linked learning, mentoring support, and educational access are non-refundable once the seat is booked or access is granted.
• If a learner misses classes, fails to attend, changes their mind, or is unable to continue for personal reasons, refund will not be provided.
• Requests for batch transfer, date adjustment, or learning support may be considered subject to seat availability and internal approval, but such approval does not guarantee refund.

6. Downloadable or Digital Products

Any digital product, downloadable file, template, license key, source material, e-book, training material, recorded content, or access-based digital asset is non-refundable once delivered, accessed, downloaded, emailed, activated, or made available to the user.

7. Duplicate Payment or Technical Error

If a customer is charged more than once for the same order because of a proven technical error, duplicate transaction, or payment gateway issue, Wexgrand will verify the payment records and process the valid refund of the excess amount after confirmation. The refund timeline may depend on banking and payment gateway processes.

8. Company Right to Refuse Refund

Wexgrand reserves the right to reject refund claims that arise due to incorrect expectations, misunderstanding of service scope, lack of client communication, failure to cooperate, internal business decisions of the client, or dissatisfaction not based on any actual breach of agreed deliverables.

Terms & Conditions

These terms and conditions govern the use of the Wexgrand website, all business interactions, service engagements, and access to products or programs offered by Wexgrand Pvt. Ltd. By using the website or purchasing from the company, the user agrees to these terms in full.

1. General Use

• The user agrees to use the website and services only for lawful purposes.
• The user shall not misuse, copy, manipulate, reverse engineer, exploit, or disrupt the website, digital assets, systems, or services offered by Wexgrand.
• The company reserves the right to update, modify, suspend, or discontinue any service, page, pricing structure, product feature, or website section without prior notice.

2. Service Engagement

• Any quotation, project proposal, estimate, or timeline shared by Wexgrand is subject to final confirmation and may change based on scope, requirements, revisions, dependencies, and client cooperation.
• Work will begin only after confirmation, payment as applicable, and receipt of required details from the client.
• Project timelines are estimated and may vary depending on complexity, changes in scope, response time, third-party dependency, or unforeseen technical issues.

3. Intellectual Property

Unless otherwise agreed in writing, all concepts, layouts, strategies, code drafts, documents, written content, proposals, presentations, demos, visuals, training structures, templates, workflow ideas, and technical frameworks developed by Wexgrand remain the intellectual property of the company until full payment is received and transfer terms are specifically agreed. Unauthorized reuse, redistribution, resale, or reproduction is prohibited.

4. Client Responsibilities

• The client must provide accurate information, content, approvals, access credentials, media files, brand assets, and technical requirements on time.
• The client is responsible for ensuring that provided content does not infringe copyright, trademark, privacy, or any legal right of any third party.
• The client is responsible for reviewing deliverables and communicating corrections or approvals within a reasonable time.

5. Payment Terms

• All payments must be made as per the agreed quotation, invoice, payment milestone, or website payment terms.
• Delay in payment may result in delay in delivery, suspension of service, or withholding of final files, access, or deployment.
• Taxes, gateway charges, third-party tool costs, hosting costs, domain charges, API costs, and platform subscriptions may be billed separately where applicable.

6. Limitation of Liability

Wexgrand shall not be liable for indirect loss, business interruption, loss of profit, data loss, delay caused by third-party platforms, hosting outages, API changes, internet failures, policy changes by external service providers, or damages resulting from misuse or unauthorized modification by the client or third party.

7. Termination

Wexgrand reserves the right to suspend or terminate service if the client provides false information, violates legal or ethical standards, abuses staff, delays payments excessively, misuses deliverables, or engages in activity that can harm the company’s reputation, systems, or compliance position.

Privacy Policy

Wexgrand Pvt. Ltd. values privacy and takes reasonable steps to protect the personal and business information shared by users, clients, students, and website visitors. This privacy policy explains how information may be collected, used, stored, and protected.

1. Information We May Collect

• Name, phone number, email address, business details, company name, address, and enquiry details submitted through forms, calls, emails, or direct communication.
• Project requirements, business data, content files, credentials, technical information, and documents provided for service execution.
• Website interaction details such as browser information, approximate device information, and basic analytics data where applicable.
• Payment-related records needed for billing, accounting, compliance, and transaction verification.

2. How We Use Information

• To respond to enquiries and provide services requested by the user.
• To communicate regarding projects, support, updates, invoices, training, and business coordination.
• To improve our website, service processes, internal operations, and customer experience.
• To meet legal, taxation, accounting, compliance, or security requirements.

3. Data Protection

Wexgrand takes reasonable technical and administrative precautions to protect information from unauthorized access, misuse, or disclosure. However, no online transmission or storage system can be guaranteed as completely secure, and therefore absolute security cannot be promised.

4. Information Sharing

Wexgrand does not sell personal information to third parties. Information may be shared only where necessary for project execution, payment processing, technical deployment, legal compliance, professional coordination, vendor support, hosting configuration, or where disclosure is required by law.

5. Cookies and Website Analytics

The website may use cookies, tracking tools, or analytics features to understand usage patterns, improve functionality, and enhance user experience. By continuing to use the website, the user agrees to such technical collection to the extent permitted by law and applicable browser settings.

6. User Responsibility

Users should not submit highly confidential, restricted, or legally sensitive information through website forms unless specifically requested and protected through a proper agreed channel. The user remains responsible for ensuring that submitted information is accurate and lawfully shareable.

7. Retention of Information

Wexgrand may retain enquiry records, project records, invoices, payment records, communication history, and required documentation for reasonable business, legal, operational, and audit purposes, even after completion of the service, unless otherwise required by law.

Shipping Policy

Since Wexgrand primarily deals in digital products, digital services, software deliverables, online consultations, custom solutions, and training programs, most offerings do not involve physical shipping. Delivery in such cases is done electronically through email, website access, cloud sharing, live sessions, admin credentials, digital activation, source files, dashboards, downloadable materials, or deployment links.

1. Digital Delivery

• Software, websites, reports, training materials, creative assets, invoices, credentials, and digital documents are normally delivered electronically.
• Delivery timelines depend on the scope of service, completion of milestone, approval status, payment status, and technical readiness.
• Digital delivery is considered complete when the files, links, access credentials, or project outputs are shared through the agreed communication channel.

2. Physical Shipping If Applicable

If Wexgrand at any time supplies any physical item such as printed material, device, kit, merchandise, packaged learning support material, or hardware-linked component, shipping timelines will depend on stock availability, dispatch schedule, courier performance, delivery location, and operational conditions.

• Shipping charges, if applicable, may be charged separately unless otherwise mentioned.
• Estimated delivery dates are indicative only and not guaranteed unless expressly agreed in writing.
• Wexgrand is not liable for courier delays, failed delivery due to wrong address, recipient unavailability, natural disruption, strikes, transport delay, or force majeure events.

3. Address and Delivery Accuracy

The customer is responsible for providing correct shipping address, contact details, and recipient information. Any reshipping cost caused by incorrect address, refusal to accept shipment, or failed delivery attempts may be borne by the customer.

4. Delivery Confirmation

For digital services, delivery may be confirmed through email, WhatsApp, shared folder link, panel access, submission mail, or deployment completion notice. For physical shipments, delivery may be treated as complete based on courier confirmation or delivery acknowledgment.

Products and Services Covered Under These Policies

The policies stated on this page apply to all current and future offerings of Wexgrand Pvt. Ltd., whether sold directly, through quotation, through invoice, through consultation, through digital campaign, through website form, or through any online or offline transaction channel.

Covered Services

• Website development and redesign services
• Software development and business systems
• Custom ERP, CRM, management systems, dashboards, and automation tools
• Mobile app development services
• AI solutions, integrations, and intelligent workflow systems
• Digital marketing services, SEO support, campaign strategy, and branding support
• Business consulting and technical advisory support
• Training programs, workshops, technology modules, and professional learning support
• Technical maintenance, support packages, subscription-based offerings, and upgrade services

Covered Products

• Digital products, templates, reports, training materials, source files, recorded content, access-based modules, and downloadable resources
• Software licenses, digital access credentials, account-based services, setup packages, and service-linked implementation materials
• Any physical package, printed support material, hardware-linked item, or bundled product if introduced by the company in the future

For any policy clarification, official communication, billing query, service concern, or legal notice related to these terms, users may contact Wexgrand Pvt. Ltd. through the official contact details provided on the website.